Only one (1) ADP claim may be filed per coverage year commencing on the purchase date of your product. Filing a claim depends on prior validation and approval by ASUS. Scenarios not covered by the ADP terms include (but are not limited to): scratches and dents, incorrect or inadequate customer installation, lost or stolen products, intentional damage, recovery or transfer of stored data to the product, requests for miscellaneous cables or accessories, and damages caused by acts of God or nature. Refurbished and/or open box products DO NOT QUALIFY.
#HOW TO REPAIR ASUS VS247 MONITOR FREE#
Product must be purchased in brand new condition to qualify for the one year free ADP program, and the product must be registered with ASUS within 60 days of purchase. *ASUS Accidental Damage Protection (ADP) covers electrical surges, drops, and liquid spills. After you confirm the repair quote, the technician will proceed with repair and you will receive status updates during the process. Once your product is delivered to the repair center and is examined by a technician, we will contact you directly with a repair quote via email to provide the final cost of repairs. To avoid delays in your repair services, please follow the instructions and checklist closely. Instructions, checklist, and a pre-paid shipping label will be processed and sent to you via email. If you believe your product has not yet reached the warranty end date, please upload your valid proof of purchase while submitting your repair request form. How do I request a correction to my warranty?.Please allow up to 48 business hours for processing of your Diagnostic Fee payment once it has been submitted.
The Diagnostic Fee includes 2-way shipping but does not cover the actual cost of repair. In order to continue with an out-of-warranty repair service, a non-refundable Diagnostic Fee is required to be paid in advance prior to sending in your product based on your product type. You may still proceed to have your unit repaired by our repair centers, even if your product has reached or passed its warranty end date.
#HOW TO REPAIR ASUS VS247 MONITOR SERIAL#
Simply search using your unique RMA or Serial number.
You can check the status of your repair by using our Repair Status Inquiry tool. How can I check the status of my repair?.If you are sending your product to our depot, we recommend purchasing an ASUS Certified Shipping label. You will receive a confirmation email with all the details required to proceed with your repair. What happens next?Īfter you obtain a confirmed RMA number, please allow 24-48 hours for processing. If you would like support via telephone, you can also contact our ASUS Extended Care team for out-of-warranty troubleshooting. You can also contact our team through our chat support. Once an error is confirmed by our team or via MyASUS, follow the steps on our Troubleshooting page to review your option.įirst, complete a hardware diagnostic on the MyASUS app (may be incompatible with older models). You can also receive complimentary support by contacting our team to help you troubleshoot. How do I request an ASUS Repair Service?įirst, complete a hardware diagnostic on the new and improved MyASUS app.
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